Although we take care of the major items inside and outside of the house, as tenants, you are expected to take care of minor items to maintain a worry-free living style. See a full list of your responsibilities here.
All maintenance request must be submitted using the Tenant Portal. Please clearly describe the issue, the location of the problem, and attach photos/videos. Please also give us two timeslots (3 hour window) of when you will be home to let the service contractors in. Service appointments is confirmed and tracked using the Tenant Portal.
Once a service appointment is confirmed, you must cancel with a 24 hour advanced notice. A $75 third party trip charge for regular trades and $125 for HVAC services will be billed to your account for any missed appointment.
An Maintenance Emergency is defined as anything relating to the property under the lease that is threatening to life, health or the integrity of the property. Any life threatening emergencies, call 911 immediately.
For emergency service requests, call our office at 1.888.718.2258 and select option 3, we will respond promptly. If you don't hear back in 15 minutes, call or text the number again to ensure we have your information. Please note only requests of emergency in nature will be responded to immediately, non-emergency requests will be responded within 24 hours. To understand what constitutes a maintenance emergency, please check out the Maintenance Emergency Guideline and how to take temporary measures before contractor arrives.
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